1. Overview
At britishiptv.pro, customer satisfaction is important to us. However, due to the nature of our digital IPTV services, we have specific guidelines regarding refunds. Please read this policy carefully before purchasing a subscription or using our services.
2. Eligibility for Refunds
We offer refunds only under the following circumstances:
- Technical Issues: If our IPTV service is not accessible or unusable due to technical problems on our end that we are unable to resolve within a reasonable time, you may be eligible for a refund.
- Duplicate Payments: If you accidentally made a duplicate payment for the same subscription, we will refund the duplicate charge.
3. Non-Refundable Circumstances
Refunds will not be provided for:
- User Error: Incorrect purchases, such as selecting the wrong subscription or failing to understand how our service works, are not eligible for a refund.
- Compatibility Issues: It is your responsibility to ensure that your device is compatible with our services before making a purchase. Refunds will not be provided if our service is incompatible with your device.
- Temporary Service Interruptions: Minor interruptions in service due to maintenance, technical issues, or updates are not grounds for a refund.
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing a subscription.
4. Requesting a Refund
To request a refund, please contact our customer support team at [your contact information] with the following details:
- Your account information (username or email)
- A description of the issue
- Proof of payment (such as a receipt or transaction ID)
All refund requests must be submitted within [X days] from the date of purchase. Refund requests made after this period may not be eligible.
5. Refund Process
If your refund request is approved, we will process the refund using the same payment method you used to make the purchase. Please allow [X days] for the refund to appear in your account, depending on your bank or payment provider.
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the date of the update will be indicated at the top. By continuing to use our services after changes, you agree to the updated Refund Policy.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at: support@britishiptv.pro